To reach us, please email based on need:
For questions regarding an order, shipment, product or related issue, please email firstname.lastname@example.org. Please keep in mind you will get the same energy back as you send. There are real people behind this business and we are a very small team. Be kind and so will we.
For personal emails, press requests or to propose a collaboration, please email email@example.com
Threads of Fate
5176 Santa Monica Blvd.
Los Angeles CA 90029
WHEN WILL MY ORDER SHIP?
We ship out 2 times a week so please allow for 5-7 business days for your order to hit the mail stream. We often get orders out much faster, but it really depends on the amount in the queue so we buffer that anticipated timeline.
Please keep in mind that once a label is created it simply means the label was created. It does not mean that your order was shipped as the label creation is part of the 5-7 business days. It may take a couple days for you to see the package being scanned.
I AM LOCATED OUT OF THE US, WILL I HAVE CUSTOMS FEES?
We do everything we can to mitigate customs fees, but at the end of the day, it is really up to your country on if they charge and how much they want to charge you. We have no say in the matter unfortunately.
MY TRACKING INFORMATION SAYS "DELIVERED" BUT MY PACKAGE IS NOWHERE TO BE FOUND!
Please contact USPS/UPS/FedEx/DHL directly for this!
HELP! I MADE A MISTAKE WHEN ORDERING AND I PUT THE WRONG SHIPPING ADDRESS!
Email us ASAP! In the subject, please write "URGENT - SHIPPING ADDRESS CHANGE". As long as we haven't shipped your order, we can change your shipping :)
We are so happy that you are interested in carrying our decks! We currently are out of stock for wholesale, however we are working on scaling and placing larger orders. Please sign up for our wholesale specific newsletter here:
Download the oracle deck booklet for free HERE.