We totally understand the frustration that comes with high shipping costs. Unfortunately, we can’t change the costs set by the shipping carriers (USPS, UPS, DHL) - we are forced to ship everything Expedited due to the weight (anything over 13 oz must be sent Priority). It is important for you to know that we do not make any money on shipping. We are very grateful that our products are built for long-term use.
Shipping + Handling Times
We ship out 2-3 times a week so please allow for 5-7 business days for your order to hit the mail stream and see tracking updates. We often get orders out much faster, but it really depends on the amount in the queue, so we buffer that anticipated timeline.
please note: this does not include pre order items!
The 1-3 days of expedited shipping refers only to the time USPS or UPS has the item in their possession and in transit.
Please keep in mind that once a label is created, it simply means the label was created. It does not mean that your order was shipped, as the label creation is part of the 5-7 business days. It may take a couple days for you to see the package being scanned (we have seen some prolonged delays since the start of the Pandemic)
We are not responsible for USPS, UPS, FedEx or DHL and we cannot provide you more answers than what you see on your tracking.
We are not responsible for any package that says “delivered.”
We are not responsible for any address input errors (so be careful when inputting address).
If a package goes missing while in route or appears to be lost, that is an entirely different issue - please contact us.
If you choose to file a missing package claim with the shipping carrier without reaching out to our team first, we are unfortunately unable to continue to assist you in the process of getting your package.
Please be advised that we are not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once your label has been created/printed, we are not responsible for any address changes, as this typically means your package is on its way to our shipping carrier.
We cannot be responsible for any import and/or customs fees imposed on the customer upon delivery. If you reject the package upon delivery due to Customs fees, we will be unable to refund you in full due to having to pay return shipping costs as a result. Failure to pick up your package from your postal service location, resulting in a return to us, will not be eligible for shipping refund.
Refunds, Returns + Exchanges
Refunds/exchanges must be made within 2 weeks of receiving the item.
We do not offer refunds, returns or exchanges if the product has been opened.
Shipping is ineligible for refund unless the package was incorrectly shipped or the error was made by Threads of Fate.
If exchanging an item based on a change of heart, we are unable to cover shipping costs to do so.
Please email Nash at Requests@thethreadsoffate.com to initiate the Return/Exchange Process :)
Please note: we cannot accept ghost returns! Please contact us before returning a package.
For an expedited process, please include the first and last name used for the order, the Order #, and if you'd like to initiate a return or exchange.
-All returns must be unopened and in their original plastic seal.
-The deck must be wrapped in bubble wrap or securely packed surrounded by packing peanuts to ensure it is not damaged in transit back to us. The original box and packing materials can be used for returns. If the deck arrives to us poorly packaged, resulting in damage to the product, we will not be able to provide you with a full product refund.
PLEASE NOTE: we cannot accept returns in mailers, padded mailers, etc. All decks must be returned to us in a cardboard box and the product itself must be unopened and in the original plastic seal.
-Please include the original packing slip or a note with the first and last name from the order, email address, order number, and reason for return/exchange.
-Return packages must include a tracking number for your benefit :) We cannot refund a lost package on behalf of the shipping carrier, but we will be more than happy to assist you with the refund process through the shipping carrier as long as you have a tracking number with insurance.
Failure to follow the return process can result in a loss of refund :( please help us help you!<3