WHEN WILL MY ORDER SHIP?
We are a 3 person team, with one main person shipping :)
We ship out 2-3 times a week so please allow for 5-7 business days for your order to hit the mail stream. We often get orders out much faster, but it really depends on the amount in the queue so we buffer that anticipated timeline.
Please keep in mind that once a label is created, it simply means the label was created. It does not mean that your order was shipped as the label creation is part of the 5-7 business days. It may take a couple days for you to see an update on the tracking information provided by your designated shipping carrier.
If your order includes a pre-order item, please refer to the product listing for all product and shipping timeline information. Pre-order and in-stock items purchased in the same order will ship when the pre-order item is in stock. Unfortunately for shipping purposes, we cannot split the orders up :(
MY TRACKING INFORMATION SAYS "DELIVERED" BUT MY PACKAGE IS NOWHERE TO BE FOUND!
WHEN WILL THE TAROT AND ORACLE DECKS BE BACK IN STOCK?
We are currently selling through our final inventory of each of the original editions of our decks (Journeyer, Ascendant, Shadow, Rose Gold, Lumen). We do our best to keep all product listings up to date with pertinent information as well as posting to our Instagram (@thethreadsoffate) and sending out newsletters. If we have the answer, so will you! ;)
HELP! I MADE A MISTAKE WHEN ORDERING + INPUT THE WRONG SHIPPING ADDRESS!
Email us ASAP! In the subject, please write "URGENT - SHIPPING ADDRESS CHANGE". As long as we haven't shipped your order, we can change your shipping :) If your order is already in transit, please contact the Shipping Carrier directly to arrange for an address changed.
I ORDERED A PRE-ORDER DECK AND AN IN-STOCK ITEM, WHY HASN'T MY ORDER SHIPPED?
If you order a pre-order item with an in stock item in the same order, your order will ship once both items are in stock. If you would like to receive the in stock item sooner, please place two separate orders :)